Returns & Exchanges Policy

How Do I Make a Return / Exchange?

At Hum & Hide, we want you to truly love your purchase. If something doesn’t feel right, you can request a return or exchange within 7 days of receiving your online order.

To be eligible, please ensure that the product is:

Unused and in its original condition
Returned with the original packaging
Returned with all tags, tickets, and labels intact

Items that are returned in used, damaged, or altered condition will not be accepted. Your return or exchange request will be processed once the product has reached our warehouse and successfully passed our quality check.

Important: For every individual item you wish to return or exchange, a separate request must be raised. This helps us process your returns and exchanges efficiently and accurately.

To raise a return or exchange request, please contact us:

Email: support@humnhide.com
Phone/WhatsApp: +91 8446286509

How Do I Return/Exchange an Order Purchased from Our Website?

Our return and exchange policy applies only to products purchased online through the Hum & Hide website and delivered within India.

Returns or exchanges can be requested within 7 days of receiving your order.

Please note: Products purchased from offline stores are not eligible for returns or exchanges under this policy.

For assistance regarding an online order, please contact:

Email: support@humnhide.com
Phone/WhatsApp: +91 8446286509

Reverse Pick-Up

We offer a reverse pick-up facility for serviceable pin codes through our authorized courier partners.

For pin codes that are not serviceable under our reverse pick-up facility, customers will be required to self-ship the product(s) to our warehouse. Our Customer Service team will provide the necessary shipping details and instructions to help you complete the process.

Return Address:

Sarvaa
11, banerjee layout, Bhagwan Nagar Rd, Nagpur - 440027

How Do I Check My Return/Exchange Status?

To check the status of your return or exchange, sign in to your Hum & Hide account, go to My Account, and select Returns.

Your return or exchange status will be displayed next to your return request number.

Return/Exchange Initiated: Your return or exchange request has been received.

Completed: Your return or exchange request has been successfully resolved.

How Do I Check My Refund Status?

To check your refund status, sign in to your Hum & Hide account and follow these steps:

Go to My Account
Select Refund Status
You will be redirected to the Return Details page, where you can track your refund status

In Progress: Your refund request has been received and is being processed.

Refunded: Your refund has been successfully processed.

Rejected: Your refund request has been denied after review.

Can I Return/Exchange Discounted Products?

Hum & Hide accepts returns and exchanges for discounted products, subject to the eligibility conditions mentioned in this policy.

Please note that this applies only to products purchased through our online store. Discounted products purchased from offline stores are not eligible for return or exchange.

Received a Product That Didn’t Meet Expectations?

Every Hum & Hide product undergoes a quality inspection before dispatch. However, in the rare event that you receive a product that is damaged, defective, fails our quality checks, or is incorrectly delivered, we will initiate a refund or exchange, as applicable and according to your preference.

We aim to provide a smooth and hassle-free resolution and will assist you throughout the process to ensure that you receive the product you ordered.

Terms & Conditions

All exchange requests for wrong, damaged, or defective products must be raised within 48 hours of delivery. Requests raised after this period may not be accepted.
Exchanges are applicable for products of the same price or higher value than the originally purchased item.
If the exchanged item is of lower value, the balance amount will be refunded to the customer.
Once the returned product successfully passes our quality check, the applicable refund amount will be processed within 5–6 working days.
Exchange requests will be processed within 24–48 hours after the returned shipment has been picked up from the customer.
Products must be unused, unwashed, unaltered, and returned with their original packaging, tags, labels, and accessories, wherever applicable.
Hum & Hide reserves the right to reject a return or exchange request if the returned product does not meet the eligibility conditions mentioned in this policy.