REFUND POLICY

Your Experience Matters to Us

At Humn Hide, we strive to deliver products and experiences that you can feel confident about. While we hope you love every purchase, we understand that sometimes a refund may be required.

We offer refunds for eligible orders in accordance with our Returns & Exchanges Policy and the conditions mentioned below.

When Is a Refund Available?

Changed Your Mind Before Your Order Is Processed?

If you wish to cancel your order before it has been processed or dispatched, you may request a cancellation.

If the cancellation is accepted and the payment has already been made, the eligible amount will be refunded to the original payment method.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

What If My Product Goes Out of Stock?

In rare cases, a product may become unavailable after an order has been placed.

If Humn Hide is unable to fulfill your order due to product unavailability, we will cancel the affected order and initiate a full refund for the amount paid for that product.

What If My Order Fails Our Quality Check?

Quality is important to us.

Every product goes through our quality-check process before dispatch. If, due to an unforeseen issue, we are unable to fulfill an order because the product does not meet our quality standards, we will cancel the affected order and initiate a full refund for the amount paid.

Returns and Exchanges

If you are not completely satisfied with your purchase, you may be eligible for a return or exchange, subject to the conditions mentioned in our Returns & Exchanges Policy.

Can I Return or Exchange Discounted Products?

Eligible discounted products purchased through the Humn Hide online store may be returned or exchanged, provided they meet all applicable return and exchange conditions.

Certain promotional, clearance, or specially marked products may have different terms, which will be communicated at the time of purchase.

What If I Receive the Wrong Size?

If you receive an incorrect size or the size does not work for you, you may request an exchange within the applicable return/exchange period, subject to product availability and eligibility requirements.

The product must be unused and returned with its original packaging, tags, labels, and other applicable accessories.

What If I Am Not Satisfied With the Product?

If you are not satisfied with the product due to reasons such as colour, style, or preference, you may request a return or exchange, subject to our applicable policy and eligibility conditions.

We recommend reviewing product details, size information, images, and specifications carefully before placing your order.

What If I Receive a Defective or Incorrect Product?

If you receive a damaged, defective, incorrect, or wrong product, please contact us within 48 hours of delivery.

After verification and quality assessment, Humn Hide may offer an appropriate resolution, which may include:

• Replacement

• Exchange

• Full refund

The resolution will depend on the nature of the issue and product availability.

How Can I Request a Return or Refund?

To request a return, exchange, or refund, please contact the Humn Hide Customer Service Team through the contact details available on our Website within the applicable return period.

Please keep the following ready:

• Order number

• Product details

• Reason for return/refund

• Photographs or videos, where required

• Original packaging and tags

Our team will review your request and provide further instructions.

Refund Processing

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If the return is approved, the applicable refund will generally be initiated within 5–6 working days after successful completion of the quality check.

The time taken for the refunded amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or original payment method.

Important Conditions

• Products must meet the applicable return eligibility requirements.

• Products that have been used, damaged, altered, washed, or returned without required tags or packaging may not be accepted.

• Refunds are subject to successful quality verification.

• Shipping or return charges, where applicable, may be deducted from the refund amount depending on the reason for the return.

• Refunds will generally be made through the original payment method.

• Humn Hide reserves the right to reject requests that do not comply with our Refund and Returns & Exchanges Policies.

For any assistance regarding refunds, returns, or exchanges, please contact the Humn Hide Customer Service Team through the contact details provided on our Website.